1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within 15mi of our warehouse with a purchase of $1000 or more. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports.
On the front, we deliver to most counties that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration. Our website does not automatically calculate or show the availability of items. To check stock, please feel free to call our customer support or send us an email to [email protected]
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
The customer is responsible to reserve elevator and do parking agreements with building prior to delivery date. If any of this doesn’t meet the requirements at the moment of delivery. Customer must re-schedule delivery day and pay a extra $30.
Items are usually delivered within 1-3 business days – Depending on our stock. Customer must re schedule delivery day and pay a extra $30.. There are several delivery options available for customers:
Local Delivery – is FREE for all orders over $1000 to shipping addresses within 15mi of our warehouse and it takes approximately 1-3 business days to reach you from the time of order. If order is under $1000 then a delivery fee of $50 will be applied to the order.
Miami Date/Broward Flat Rate – Standard delivery is curbside (no stairs) and is available at flat rate of $70.00 and it takes approximately 1-3 business days to reach you from the time of order.
Palm Beach Flat Rate – Standard delivery is curbside (no stairs) and is available at flat rate of $100.00 and it takes approximately 1-3 business days to reach you from the time of order.
Naples/Fort Myers Flat Rate – Standard delivery is curbside (no stairs) and is available at flat rate of $120.00 and it takes approximately 1-5 business days to reach you from the time of order.
White Glove Silver will include: (MUST BE ARRANGED IN ADVANCE AND PRICES VARIES PER NUMBER OF ITEMS)
In house delivery, up to 2 flights of stairs and into the desired room.
White Glove Gold will include: (MUST BE ARRANGED IN ADVANCE AND PRICES VARIES PER NUMBER OF ITEMS)
In house delivery, up to 2 flights of stairs and into the desired room. And Assembling up to 2 items (Dining Sets are considered 1 piece)
To serve you better, you may even choose the timing of your deliveries from 9am to 8pm, weekdays or Saturdays.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
PER INSURANCE POLICY OUR DRIVERS ARE NOT ALLOWED TO PICK UP ANY FURNITURE FROM CUSTOMERS HOUSE, OR TRASH ANY OLD FURNITURE. PLEASE DO NOT ASK THEM FOR THIS TYPE OF FAVORS